Question 1

Are there fees associated with online giving and who pays for them?

Accepted Answer

Yes. The transaction fees are:
Bank accounts: 1% of the donation + .30.
Credit/Debit cards:  2.9% of the donation + .30
American Express cards: 3.0% of the donation + .30

Maranatha Baptist Church does not require a donor to cover the transaction fee.  Covering the fees is an option for the donor.  The church will pay the fee if the donor doesn’t cover it.  Covered fee amounts are also included on the annual giving statement.

The church will pay a $19/monthly fee to support our Text-to-Give phone number.

Question 2

Is online giving secure?

Accepted Answer

Yes.  Actually it is more secure than paper checks handling.  The Tithe.ly platform is used by hundreds of churches for online giving.

Question 3

I’m having trouble finding our church in the Tithe.ly app. How should I search?

Accepted Answer

Enter “Sebring” (without the quotes and without FL or Florida) or 33870 into the search screen.  Look for our iconic trumpets.

Question 4

Can I give to more than one fund in a single transaction?

Accepted Answer

No.  Donations to each fund must be made separately.

Question 5

Can I give a designated offering for a specific speaker of missionary?

Accepted Answer

Yes. Select the “Designation (use memo)” fund and specify the name of the designated person in the Memo field.

Question 6

I made a donation in error. Can I get a refund?

Accepted Answer

Yes. Contact the church treasurer at mbc35treas@gmail.com to request a refund.

Question 7

Will I still get a year-end giving statement from the church?

Accepted Answer

Donors who give both in person and online will receive two separate giving statements. Online donations will be reported on a statement directly from Tithe.ly. In-person donations will be reported on a statement from the Financial Secretary.

Question 8

How long does it take for the church to get the money?

Accepted Answer

A deposit of all cleared transactions is made to our bank account each Monday.

Frequently Asked Questions